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IT Governance and Quality

The IT Governance and Quality Line is composed by professionals that have more than ten-years experience on several consulting domains.

Our consultants have been working on many markets where IT Governance issues and Quality of processes and products is one of the most important business drivers, as in Avio/Space, Transportation, Automotive, Pharmaceutical and Medical Devices manufacturing, Service market.

We can be recognized for excellence on the following competence areas:

 

IT Governance and Process Improvement

Our Consultants have a certification and a deep knowledge of the most important IT Governance framework and best practice for process improvement and management, as the Capability Maturity Model Integration (CMMI-DEV and CMMI-ACQ) and Software Process Improvement and Capability dEtermination (SPICE), Information Technology Infrastructure Library (ITIL) and Control Objectives For Information And Related Technology (CobiT).

Main services we supply to our Clients are the following:

  • Process improvement evaluations and tailoring to Client requirements of the most important IT Governance framework and best practice
      • Assessment of the as-is situation through the application of the Skytechnology methodology
      • Standards, processes, procedures and template development
      • Support to planning, implementation adoption and communication  activities of the process improvement initiatives
      • Change management and internal measures/KPI definition
  • Integrated approach to CMMI and ITIL deployment where Clients have already in place previous quality certifications
  • Specialized consultancy services on IT Governance and IT Sourcing:
      • Support on definition and renegotiation of application management and data center / facility management outsourcing service agreements
      • Maturity level assessment of outsourcing relathionship and management capabilities through CMMI-ACQ and eSCM-CL methodologies
      • Governance model definition (processes and procedures) both at the strategic (e.g. Demand Management, Service Catalog) and operational levels (e.g. Incident, Problem and Change Management)
      • SLAs definition and management toward internal clients of the IT Dept.
      • Support on IT Trasformation and Consolidation initiatives
  • Support on the use of the Problem Solving methods and techniques for the improvement of the software development and IT Services delivery processes
  • Definition and support to Certification of Quality/Environment/Security Integrated Management Systems
  • Customised training courses according to Client’s needs.


Project Management

Project Management is one of the most critical domains both in the ICT environment and in other areas of the Client organization, as Research & Development or Product Engineering.

We assist the Project Managers of the Client to improve their skills on managing programs and projects with a training on the job approach, based on PRINCE2 methodology.

Main services we supply to our Clients are the following:

  • PRINCE2 Tailoring according to Client’s needs and projects size
  • Support to the development and control of the Project Plans, applying PRINCE2 methodology:
    • Development Plans (GANTT, PERT)
    • Quality Plans
    • Configuration Management Plans
    • Verification & Validation Plans
    • Project Risks Management
  • PRINCE2 Training Courses, customised according to Client’s needs.


Verification & Validation

Our experience on V&V services has been consolidated on a moltitude of projects where our consultants have tested almost any kind of software applications, from real-time operating systems and embedded software applications up to information systems as ERPs and Web Portals.

Main services we supply to our Clients are the following:

  • Software Verification
    • Static Analysis
      - Doc & Source Code Review
      - Project Audit
      - Inspection & Walkthrough
    • Unit Testing (white e black box)
    • Integration Testing
    • Regression Testing
  • Software Validation
    • System Test
    • Performance Test
    • Acceptance Test
  • System Validation
    • Installation Qualification
    • Operational Qualification
    • Performance Qualification


RAMS

RAMS analysis represent a methodology developed by industrial companies (e.g. avionics, defense, transportation) where reliability has a remarkable impact on the costs and safety plays a fundamental role. Today the RAMS analysis are an important step not only for companies operating in “regulated” fields, but also for all those companies having the necessity to demonstrate that their products have the following features:

  • to last over a long time
  • to be safe
  • to be easily managed and maintained

Purpose of the RAMS analysis is to focus the “anomalous” behaviors of complex technological systems, during their life cycle.

Main services we supply to our Clients are the following:

  • Assessment of development process of hw/sw system and subsytem
  • Upgrade of realization processes used for systems and subsystems
  • Selection of methodologies and techniques suggested into standardization documents
  • Reliability analysis ( MTBF or λ evaluation)
  • Components derating analysis, Testability and maintainability analysis
  • Spare parts calculations, Production inspection sampling
  • Functional Hazard Analysis
  • System Safety Assesment and deployment of safety requirements,
  • System Safety case
  • FME(C) A applied to RAMS analysis both of process and product.
  • Safety top-down technique such as fault tree and reliability block diagram.
  • Selection of tool for reliability engineering software available on market
  • Training and courses


Standard Tailoring & Compliance

Our Consultants have a deep knowledge of the most important System and Software engineering standards, and supply a pragmatic added value service on tailoring the standards contents and helping Client’s Project Teams to be compliant to the standards constraints.

Quality


Risk Analysis & Management

Managing risks allows the Project Team to perform an effective control on the project and to anticipate and to prevent problems.

We supply consulting both on Project Risks Management and on Product Risks Management, particularly on Reliability, Availability, Maintainability and Safety (RAMS) system and software requirements.

Main services we supply to our Clients are the following:

  • Tailoring of the Risks Management methodology, defining tasks for each of the following phases:
    • Risk planning
    • Risk assessment
    • Risk avoidance
    • Risk control
  • Classification of the Project Risks:
    • Technical
    • Programmatic (use of resources)
    • Cost
    • Schedule
  • Development of the Risk Management Plan
  • Traceability and control of the risks throughout the software lifecycle